Shipping policy
Processing Times
Orders are typically processed within 1–3 business days after payment confirmation. During busy periods, promotions or public holidays, processing times may be slightly extended.
You will receive a confirmation email once your order has been dispatched.
Shipping Locations
We currently ship Australia-wide.
For international shipping enquiries, please contact us directly at:
info@zennasystems.com.au
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order size
- Weight
- Delivery location
Free shipping promotions may apply on selected orders or during promotional periods.
Delivery Timeframes
Estimated delivery times after dispatch:
- Metro areas: 2–7 business days
- Regional areas: 5–10 business days
Please note delivery timeframes are estimates only and may vary depending on the courier network.
Authority to Leave
By default, orders may be left in a safe place if deemed appropriate by the delivery driver unless signature on delivery is requested.
If you require signature on delivery, please contact us before placing your order.
Damaged or Missing Orders
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the package/product (if applicable)
Email: info@zennasystems.com.au
We will work with you to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
Zenna Systems is not responsible for delays or additional shipping costs resulting from incorrect address information provided by the customer.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
Questions?
For any shipping enquiries, please contact:
Zenna Systems
info@zennasystems.com.au